Complaint Procedure

1. Introductory Provisions

This Complaint Procedure is an integral part of the General Terms and Conditions of GFF, s.r.o., with registered office: Jánošíkova 2773/4A, 915 01 Nové Mesto nad Váhom, Slovak Republic, Company ID: 50 405 845, VAT ID: SK2120312051 (hereinafter the „seller"), placed on the seller's e-shop web interface www.cooling.sk, governing the procedure of the contracting parties when applying a complaint regarding goods purchased by the buyer through the e-shop web interface (hereinafter the „Complaint Procedure").

By submitting an order to the seller, the buyer confirms that he has read the Complaint Procedure and fully agrees with it, and at the same time confirms that he has been duly informed about the conditions and the method of complaint regarding the goods, including data on where the complaint can be applied, and on the performance of warranty repairs in accordance with § 18 par. 1 of Act No. 250/2007 Coll. on Consumer Protection (hereinafter the „Act").

For the purposes of this contract, a buyer is considered a consumer, who is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business activity, employment or profession.

The buyer has the right to apply a warranty at the seller only for goods that exhibit defects caused by the manufacturer, supplier or seller, are covered by warranty and were purchased from the seller.

2. Liability for Defects

The seller is liable for defects that the goods have at the time of receipt and for defects that occur after receipt of the goods during the warranty period. The warranty period generally begins on the day the goods are received by the buyer. When selling consumer goods, the statutory warranty period is 24 months for the consumer, unless a special regulation provides for a different period.

The warranty does not cover defects caused by improper use, unprofessional or inappropriate handling.

Furthermore, the warranty does not apply to damage caused by mechanical damage to the goods, use of goods in conditions that do not correspond in their temperature, dustiness, humidity, chemical and mechanical environmental influences directly determined by the seller or manufacturer.

3. Method of Complaint Handling

The place for applying a complaint is the seller's registered office at GFF, s.r.o., Banská 4, 915 01 Nové Mesto nad Váhom, Slovak Republic.

The buyer is obliged to claim defects of the goods at the seller without undue delay, otherwise the buyer's right to free removal of the defect against the seller expires.

The seller will issue the consumer a confirmation of the complaint application in a suitable form chosen by the seller, e.g. by email or in written form, in which he is obliged to precisely identify the defects of the goods.

Complaint handling must not take longer than 30 days from the date the complaint was submitted. After this period, the consumer has the right to withdraw from the contract or to exchange the goods for new ones.

The consumer has, depending on the nature of the defect, the following rights:

• if it is a removable defect, the right to free, proper and timely removal of the defect, the right to exchange the defective goods or defective part, if it is not disproportionate to the nature of the defect. If such a procedure is not possible, the consumer has the right to a reasonable discount on the purchase price or to withdraw from the contract,
• if it is an irremovable defect preventing proper use of the goods, the right to exchange the defective goods or to withdraw from the purchase contract,
• if these are other irremovable defects and the consumer does not require the exchange of the item, he has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract.

4. Final Provisions

The consumer agrees to the seller's complaint conditions at the moment of order confirmation by the seller through the e-shop web interface.

The seller reserves the right to change any provisions of this Complaint Procedure while respecting the legal provisions of the relevant legal regulations.